Service Level Agreement for TetherView Private Cloud
Last updated: August 2016
This Service Level Agreement (“SLA”) is subject to the terms of the applicable Terms of Service for the TetherView Offerings listed below. Capitalized terms not defined in this SLA will have the meanings specified in the Terms of Service. We reserve the right to change the terms of this SLA in accordance with the Terms of Service for the Service Offering.
TetherView will use commercially reasonable efforts to ensure that each class of service purchased for an identified user of an instance of a Service Offering (“you” or “Customer”) is “Available” during a given calendar month equal to the “Availability Commitment” provided in the table below.